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Accident Management > Complaints Procedure
Quality Accident Management Complaints Procedure
It is our intention to provide a high level of customer service at all times, however, if you feel that you have cause to complain please contact us either verbally by telephone or in person, in writing or by e mail.
Complaints will be acknowledged within 5 working days of receipt, advising who will be dealing with the complaint and when you can expect to receive a response.
Where possible the complaint will be resolved within 20 working days unless the complaint is sufficiently complicated to warrant longer investigation or it requires review information from a third party. Should this be the case you will be advised.
Our final response will be sent to you within eight weeks. When we have investigated the complaint our response will either:
- Accept the complaint and offer compensation where appropriate or other form of redress
- Reject the complaint, giving full reasons for doing so.
- Be a combination of the above.
If you are not happy with the response you have the right to refer the matter to the Claims Management Regulator. Details are outlined below:
Claims Management Regulation, 57-60 High St, Burton upon Trent,
Staffordshire, DE14 1JS
T: 0845 4506858 | F: 0845 4506866
| E: info@claimsregulation.gov.uk
